Service Solutions
Customer Service That Creates Value
Have you considered how much time your team spends handling phone calls?
Customer inquiries and constant phone calls are time-consuming and can divert attention from other tasks – yet excellent customer service is essential to building customer satisfaction and loyalty.
At Aktiv ServiceCenter, we handle your calls so your employees can focus on their core tasks without interruptions. At the same time, we ensure that your customers are always greeted by a friendly and professional voice, providing them with the help and guidance they need.
Deliver Exceptional Customer Service – Without Compromising Your Time
Most people prefer personal service – in fact, 60% of callers choose not to leave a message when reaching voicemail. With Aktiv ServiceCenter as your service partner, no call is ever lost – every customer is met with personal, polite, and professional assistance.
We offer tailored solutions, allowing you to choose the service agreement that best suits your business. Whether you need a fixed support plan or a scalable solution, we are ready to assist.
Fixed Service Agreement
With a fixed service agreement, all your calls will be forwarded to us during the defined opening hours. Our service agents handle all incoming calls for your company, ensuring your customers always receive accurate information and professional support.
Flexible Service Agreement
With the flexible service agreement, you can forward your calls to us whenever it suits you. You have full control and can activate call forwarding multiple times a day as needed.
This solution is ideal for those who want to answer some calls themselves but require professional assistance when in meetings or occupied with other tasks.
No matter which solution you choose, we provide top-quality customer service tailored to your needs – ensuring your customers always receive the best experience.